Like
an insurance industry that compensates people and businesses whenever they experience
loss, companies in the facility management industry are risk takers. They
ensure the smooth functioning of other businesses’ facilities towards effective
operational activities in order to deliver their promised value.
In
most cases, clients to FM companies are satisfied whenever they see the
promised value being delivered seamlessly by the employees, fulfilling their concentrating
on your core business activities while we are taking care of your operational
activities ricochet. To meet this aspiration, FM companies must do everything
possible to deliver the promised solutions taking own risks within the
processes, solutions, people and technology components. For each component, it
is a must for the operations or technical manager to identify the potential
risks or threats to solutions delivery to clients.
For
instance, attention must be paid to the possibility of having employees at
functional level who are likely not to follow instructions or processes laid
for solutions delivery. The identification must be done earlier, not at the
middle of delivering the solutions to the client. From experience, we have
realised that the inability of the assigned manager to be proactive in
identifying such employees impacted client’s operational activities negatively.
Apart
from the internal staff, operations or technical manager must also be proactive
while dealing with the vendors (when outsourcing becomes necessary). Managing
internal staff within risk processes is quite different from managing external
staff. They have different attitudinal dispositions and organisational
challenges. These must be understood and acted on promptly.
Beyond
identifying the risks at individual level while delivering the solutions, a
company-wide risk identification and management should be undertaken in stages
and documented using Risk Management System. The risk management system is not
a new tool in the business world, but it is a must for companies in the FM
industry. Operational risks must be clearly identified and responsibility for
their management clearly allocated. Individuals must have the skills necessary
for the jobs that they are expected to undertake.
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