The
emergence of corporate knowledge sharing platforms is playing a significant
role in eliminating barriers to sustainable knowledge management in businesses
and industries across the world. As the world’s interest in facility management
increases every day due to the need to have functional and efficient facilities
at the workplace and home, corporate knowledge has become a strategic tool in
advancing specifics of the industry, solutions and products.
CK
as a tool enables an employee to share tacit and explicit knowledge with
another employee for their company to have advantages over others in the same
industry. As part of its contribution to
advance facility management industry in Nigeria, Alpha Mead Facilities and
Maintenance initiated the Nigerian Facilities Management Roundtable, an annual
business-to-business forum to commemorate World Facilities Management Day, in
2012.
By
May 2019, Alpha Mead Facilities and Maintenance and other players in the
industry will converge to deliberate on issues affecting the industry. As the
companies and professionals prepare for the event, Infoprations believes that appropriation of CK will lead to the inclusive
FM Roundtable event.
Our
model indicates that companies in the industry need to exploit corporate
knowledge tool beyond organisational level. Extending the tool to the industry
will enable organisers have robust themes for the event. It is imperative that
company’s individual knowledge gathered while dealing with clients across the
industry segments is exploited for the themes formulation and invitation of the
participants.
The
focus areas must be driven by the specific issues encountered by each company
in the last one year. The Nigerian facility management industry is in need of
local insights into the industry’s issues rather than localising international’s
theme.
This
is hinged on the fact that public interest in facility management as a business
is at low ebb since last year’s event. People’s interest in facility management
as a discipline is better than facility management as a business, where companies
and people in agriculture,
mining and quarrying, manufacturing, electricity, gas, steam and air
conditioning supply, water supply, sewerage, waste management and remediation,
construction, trade, accommodation and food services, transportation and
storage, information and communication, arts, entertainment and recreation,
financial and insurance, professional, technical and scientific services,
administrative and support services, public administration, education, human
health and social services, and other services sectors are expected to have
significant interest in the industry.
How to apply CK
Beyond the identification of knowledge,
attributing the knowledge and contextualising the knowledge within corporate
systems, our model reveals that FM companies need to identify significant
issues they encountered while dealing with B2B, B2C and B2G customer segments after
the last year’s event to the present.
The issues should be aggregated and
important themes identified. This should be done within the attribution
component of the tool. While exploring the attribution component, companies need
to pool their knowledge together based on the specific solutions and products offered.
For instance, a company that possesses capabilities and competencies in delivering power solutions should
be allowed to produce at least five themes from the issues it had with clients.
This approached should be taken towards identification of important themes for
other hard solutions, soft and supply solutions in the industry.
The last component is contextualism. The
identified themes should be linked with the sectors stated earlier. The sector
with the highest number of themes should be prioritised in terms of final theme
selection, and professionals and regulators who will be invited to the event.
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