Structural failure, carelessness, poor
workmanship, poor supervision, poor materials and quackery have been reported as
causes of building collapse in Nigeria. Out of these causes, quackery has
been found as the main cause of building failures since 1977. Infoprations has equally discovered that
quacks are prevalent in the construction and the real estate industry because
of the high income derivable from the industry.
Since companies in the FM industry maintain
and manage built environment, Infoprations
believes that quacks remain a significant threat to the
cost saving approach and offering of value-added solutions. With the high
prevalence of quacks in FM solutions such as Heating, Ventilation and Air
Conditioning, cleaning among others, cost reduction narrative of FM companies and
offering of value added solutions are being threatened, establishing price and
value wars.
The Battles of Price and Value
As long as the quacks decide
to gain market share, lower prices would be initiated to undercut companies
with value-added solutions in the industry. This is a price war that needs
strategic solutions from the players and professionals. By 2019, the price war
would be severe on the key players’ market share. Quacks would take advantage
of Nigerians’ understanding of the need to maintain critical and soft
facilities. This understanding is expected to be driven by the Association of Facility
Management Practitioners’ intensive advocacy and awareness campaigns during the
year.
From 2019, the industry
would be active for the quacks in cities without the presence of the key
players. In cities like Ibadan, quacks would emerge in large number and capture
value from residential and small businesses that would develop interest in
various FM solutions. The lack of the required skills and knowledge to solve
varied problems on facilities would lead to low quality solutions delivery and
significant consequences on the users of the facilities.
How FM Companies Can Win the Wars
FM companies and associations
need to develop a strong intelligence gathering system for the identification
of the quacks in cities and towns. Beyond this, risks in process, people and
technology of sustainable value co-creation and sharing framework must be
removed. Winning the war of value will also depend on the extent to which
companies in the industry improve quality of their solutions. Infoprations believes that clients would
not patronise the quacks when FM companies deliver what they promised within
acceptable prices.
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