In the previous
analysis, the Infoprations’
position was that both individuals and businesses want an accurate and a deep
understanding of issues or problems discovered by FM companies on electrical,
mechanical and other essential facilities for operational activities. The trend
has called for the generation of concrete insights towards the
provision of the right solutions. “The insights should guide in selecting
appropriate solutions not the problems leading to solution choice.” Infoprations further notes that companies
that develop insights are most likely to solve problems on facilities
analytically, proceeding through the problem using step-by-step approach. While solving the problem, it is imperative
that companies display their contextual intelligence prowess. CI as espoused by
experts is the ability of FM companies through employees to apply knowledge to the
specific problems identified on clients’ facilities and exerts influence within
the clients’ environment.
Developing Contextual Map
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| Credit: Infoprations Analysis, 2018 |
The
appropriation of CI requires that FM companies develop contextual map, which
must encompass issues intelligence, technical intelligence and cultural
intelligence. Technical personnel need to identify problems or issues on
facilities first before deploying their technical knowledge and skills towards
resolving them. In the course of identifying the issues and applying technical capabilities,
understanding the norms and values of the users of the facilities is a must.
Failure to know the clients’ rules or principles regarding how technicians
should comport themselves could lead to operational risks. The effectiveness of FM companies in each
intelligence is key to the provision of sustainable solutions delivery and
capture the needed values on both sides –Client and FM Company.
Can FM Professionals Be Taught CI?
Like
other tools and techniques in FM, CI can be taught in the educational and
training levels. It is necessary that universities, training companies and
certified professional associations include it in their curriculum if it remains
elusive. As long as clients’ psychographics and demographics keep changing neglecting
CI would have greater negative impacts on FM businesses.
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