The Type of Intelligence Nigerian FM Companies’ HVAC Technicians Must Acquire

Like other personnel at the functional level of FM company, Heating, Ventilation and Air Conditioning Technicians are expected to help business in delivering cooling solution for homes, commercial and industrial places. After call from the users of the solution to the FM companies, in most companies, the next stage is to draft HVAC team to the location for assessment of the conditions of the affected HVAC and resolve the identified issues.

While doing the evaluation, the team is expected to be thorough in their approach towards the understanding of the issues in descriptive, predictive and prescriptive terms. Ability to discern the issues descriptively, saying the causes using appropriate numbers and charts, is a plus in informing the users on how to perform simple self-maintenance and prescribe the categories of issues FM companies must be invited to resolve.

Since HVAC technicians are expected to handle technical activities, Infoprations believes that emotional and cognitive intelligence are critical in handling descriptive, predictive and prescriptive stages. This is imperative because organisational buyers and users need to balance their own intelligence–emotional and cognitive–with the existing and prospective clients. The balancing need is more pronounced among the businesses that deal with clients or customers who have differed demographics and psychographics traits in an enclosed place.

Any HVAC technician equipped with emotional intelligence will be able to understand own emotions, control and express them in relation with the users’ own without friction. At the descriptive stage of solution offering, the HVAC team should understand and evaluate the facts that emerged from the identified issues and use them appropriately at the predictive and prescriptive stages. This is cognitive intelligence which must also be acquired by technicians.

In 2018, Infoprations found that from January to December businesses in Nigeria developed more interest about having technicians with the right intelligence for servicing and maintenance of their HVACs. This is an indication that companies that equipped its technicians with these intelligences are most likely to have good customer relationship and more clients.