In 2018, ISO
41001 was published by the International Standardisation for Organisation to cater
for the Facility Management–Management Systems needs. According to the body, “the
requirements specified in ISO 41001:2018 are non-sector specific and intended
to be applicable to all organisations, or parts thereof, whether public or
private sector, and regardless of the type, size and nature of the organisation
or geographical location.”
ISO 41001
wants FM companies to demonstrate effective and efficient delivery of solutions
that aligns with the clients’ objectives. Companies are also expected to have
the competencies and capabilities that will meet the needs of the clients and
other parties. Since FM solutions cannot be offered without employees or
materials having contact with the environment, companies are anticipated to
have processes, people and technologies capable of mitigating possible impacts
on the environment. Since 2018, Infoprations
has carried out analyses that establish thoughts that could be leveraged by
Nigerian FM companies for the preparations towards being ISO 41001 compliant.
Demonstrate Effective and Efficient Delivery of FM Solutions
It is obvious that
Nigerian companies cannot continue to maintain that the industry is still in
infant stage for delivering solutions that do not meet global standards. ‘Celebrating
Global Standards’ as the theme of this year’s World FM Day supports this
position. For companies to be certified, they need to prove to the
organisations preparing businesses for the certificate that ability to coordinate
processes, people, product and technology towards improved solutions delivery
exists now and it will not be compromised in the future. Strategic alignment of the 3Ps and T is a must. Companies
must also show that employees are capable of delivering solutions seamlessly
and helping businesses focusing on their core business activities. For
instance, Risk Mitigation System with the capacity to remove risks within the processes,
solutions, people and technology components must be available. For each
component, it is a must for the
operations or technical manager to identify the potential risks or threats
to solutions delivery to clients.
Consistently Meet the
Needs of Interested Parties and Applicable Requirements
Examination of the
certification shows that organisations that demand FM solutions will have a
number of benefits. FM companies are expected to meet clients’ needs always. Businesses
should be able to have their needs met by any FM company. This is premised on
the fact that the failure to meet the needs as soon as possible will have high
consequences on the facilities and users. Considering the growing interest in
FM solutions, companies or individuals’ interface with FM companies within
process, people, product and technology components must
be seamless. This indicates that FM
companies must demonstrate to the ISO that they have sustainable value co-creation framework that will enable
them to coordinate processes, people, product and technology towards improved
solutions delivery now and in the future.
Be Responsive and Responsible
ISO 41001 expects FM companies to be sustainable in a
globally-competitive environment. The sustainability is imperative considering
the need for businesses to key into 2030 Sustainable Development Goals. In Nigeria,
previous analysis shows that in 2019 the users of existing FM solutions would be more aggressive
in requesting for quality and sustainable solutions as they increase in
knowledge and essence of facility management towards cost reduction and
operational efficiency. Beyond the request for sustainable solutions, FM
companies must have Sustainability Reporting System. This will enhance the
chance of being certified.
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